Does Individual IT Experience Affect Shadow IT Usage? Empirical Evidence from Universities with Legal Entities in Indonesia

Abstract Background and purpose Employee dissatisfaction with extant technology is one of the causes shadow IT use. The selection alternative technologies determined by individual knowledge. In this study, we intend to examine relationship between experience use in Indonesian higher education through two job characteristics, namely task identity autonomy. Methods This study collects analyses data from 301 respondents at universities legal status using a quantitative methodology. direct research model was investigated Smart-PLS analysis. Results results indicate that strongly supports tertiary institutions entities employees Indonesia, either or Conclusion order for feel satisfied, organization must prioritize employee information requirements they require complete their work. can be accomplished involving development technology.